Salesforce Outage: Global Service Disruption Hits Customers During Dreamforce

A major Salesforce outage is affecting customers across multiple regions on September 16, 2026, with users reporting severe delays, intermittent errors and difficulty accessing Salesforce services. The disruption comes during Dreamforce in San Francisco, making the incident particularly notable for Salesforce customers and conference attendees.

Quick Answer

The Salesforce outage is a live service disruption affecting multiple instances across regions, including the U.S., Japan, the U.K., France and Germany. Salesforce says customers are experiencing severe delays, intermittent errors and inability to access some services. Support case creation is also affected while engineers work on a fix.

Current Status: Is Salesforce Down Today?

Yes, Salesforce is experiencing an active service disruption. The incident began around 0830 UTC on September 16. Salesforce initially said requests were stalling while waiting for an internal login service, consuming available server resources. Later updates said the company was testing a fix after moving away from rolling restarts.

5 Key Developments

1. Global impact: Hundreds of Salesforce instances have reportedly been affected across several regions.
2. Login-related problems: Salesforce said requests were stalling while waiting for an internal login service.
3. Core services affected: Customers are reporting delays, intermittent errors and inability to access some services.
4. Support is affected: Some customers are also unable to create new support cases through the Help portal.
5. Dreamforce timing: The disruption is happening while Salesforce hosts its major Dreamforce conference in San Francisco.

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Why Is the Salesforce Outage Happening?

Salesforce’s investigation points to a problem involving an internal login service and increased system load. A later status update said one core system component experienced increased load that limited its ability to process requests. Salesforce has been testing a fix rather than continuing with restarts.

How Can You Check Salesforce Outage Status?

The official way to check availability is Salesforce Trust Status, where users can search for their specific Salesforce instance and view current incidents, affected services and updates.

What Happens Next?

Salesforce is testing its remediation and plans to roll it out more broadly after validation. The company says customers may continue experiencing delays and access problems until the fix is deployed and the affected services recover.

Final Take

The Salesforce outage is a significant live service disruption affecting customers across multiple regions. Because Salesforce is widely used for CRM, sales and business workflows, continued downtime could affect organizations that depend on the platform for daily operations.

 

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FAQs

1. Is Salesforce down right now?

Yes. Salesforce is currently reporting an active service disruption affecting multiple instances and regions.

2. When did the Salesforce outage start?

The disruption began on September 16, 2026, with Salesforce reporting the incident around 0830 UTC.

3. What is causing the Salesforce outage?

Salesforce has linked the incident to requests stalling around an internal login service and increased load on a core system component.

4. Is Salesforce outage affecting the U.S.?

Yes. Reports indicate affected instances in the United States as well as several other countries.

5. Where can I check Salesforce status?

Salesforce recommends using its Trust Status site to check your specific instance and current incident updates.